Refund policy
Regular Returns
Most products may be returned for any reason within the first 30 days after delivery. Returned products must be in a new, fully functional, and undamaged condition, and must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA) and will be subject to a 15% restocking fee. INITIAL SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and we reserve the rightto adjust the refund on the return depending upon the condition of the returned product.
To initiate a return, please give us a call at 1-888-453-4233 to obtain a Return Authorization Number (RA#) so that we can process your return. All returns must have a valid RA#. After you have contacted us and received authorization for a return, you have 15 days in which to get the product back to us. You are responsible for arranging the return shipment of the product to us. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.
Damaged Shipments
If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as you call us within 48 hours of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. We will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up.
Defective Products
To initiate a return, please give us a call at 1-888-453-4233 to obtain a Return Authorization Number (RA#) so that we can process your return. All returns must have a valid RA#. After you have contacted us and received authorization for a return, you have 15 days in which to get the product back to us. You are responsible for arranging the return shipment of the product to us. We reserve the right to deny a full refund of the purchase price if the product is not returned in this manner.
Damaged Shipments
If you are returning the item because it was damaged in transit, we will gladly exchange it or give you a refund for the full amount of the merchandise so long as you call us within 48 hours of delivery. Damaged products must have the original box, packaging materials, manuals, and accessories. We will have the shipping company return to the delivery location to pick up the damaged product. Please make sure the product is available and ready for the pick-up attempt in order to avoid delays and possible cancellation of the pick-up.
Defective Products
All defective products will be handled by the manufacturer under the terms of their warranty.
